The more you can make your customers self sufficient the less time you need to answer the same questions over and over. That leads to more time available for other things such as building services, finding new customers, etc.  That’s why we all start working on Knowledgebase (KB) building pretty quickly. But some people aren’t good at visualizing. That is they don’t take written instructions and mentally translate that into what they will see and do. Others do… For the ones that do,  knowledgebase articles work great. I’m one of those people. I’d rather a short KB instruction and then I can go do it… Others need to be shown. That’s where DemoWolf hosting video tutorials comes in.

DemoWolf has over 3600 ready made tutorials for practically any hosting related subject you’d want. Not only are there the normal cPanel, WHM, DirectAdmin, etc. but other subjects such as PuTTY, Paypal, and transfering domain names. They have tutorials that are textual with pictures (think pop up video  but instructional not comical) as well as with voice-over.

I highly recommend DemoWolf tutorials… We’ve just recently started to use them ourselves and are getting positive feedback already. Check out their site at http://www.DemoWolf.com   and check out the bundles and save 50% or more. If you have questions, I’m sure you will find them most helpful as well.